Front is a customer communication platform that combines the simplicity of an email inbox with the powerful capabilities of a help desk. Unlike traditional email, Front centralizes communication from multiple channels—such as email, SMS, and social media—into a single interface. It differs from typical help desk tools by offering personalized, human-centric customer experiences rather than generic ticketing systems.

Front enhances productivity by centralizing all messages, automating message routing, and providing team collaboration tools like shared drafts and internal comments. These features eliminate manual tasks such as forwarding emails, reduce response times, and ensure that the right team member addresses customer queries efficiently. Front also integrates with your CRM and analytics tools to provide full context for every conversation.

Yes, Front supports seamless omnichannel communication. It integrates with email, SMS, live chat, social media platforms like Facebook and Twitter, and even voice services via third-party integrations. This allows your team to manage all customer interactions in a unified inbox, enhancing customer satisfaction and improving team response efficiency.

Absolutely. Front provides multiple pricing plans—Starter, Growth, and Scale—tailored to the needs of businesses at various stages. Whether you're a small team needing basic shared inboxes or an enterprise looking for advanced automation and analytics, Front scales with your business and offers features to support evolving needs.

Front offers robust collaboration tools designed to streamline teamwork. These include: - Shared Drafts: Let multiple team members draft a response together. - Internal Comments: Collaborate privately on incoming messages without the customer seeing. - Customer Context Data: Access customer history and details alongside conversations to respond more effectively. - Team-Level Thread Assignments: Send messages to the right person automatically. These features help teams deliver high-quality, consistent customer support.

Front's automation capabilities streamline workflows by allowing you to: - Automatically route messages to the right team or individual based on keywords, sender data, or CRM information. - Set up rules to assign follow-ups and escalate unresolved issues. - Integrate with apps like Salesforce or Slack for seamless task transitions. By removing repetitive tasks, Front ensures faster response times and lets your team focus on high-value interactions.

Front's automation capabilities streamline workflows by allowing you to: - Automatically route messages to the right team or individual based on keywords, sender data, or CRM information. - Set up rules to assign follow-ups and escalate unresolved issues. - Integrate with apps like Salesforce or Slack for seamless task transitions. By removing repetitive tasks, Front ensures faster response times and lets your team focus on high-value interactions.

Front integrates with over 100 third-party apps, including CRMs like Salesforce, collaboration tools like Slack, project management software like Asana, and payment platforms like Stripe. These integrations allow seamless data sharing and enhanced workflows, enabling teams to have all the tools and information they need directly within the Front interface.

Yes, Front includes AI-driven features like predictive text suggestions, content recommendations, and insights into customer sentiment. These tools help support teams respond faster and more accurately by providing suggested replies and alerting teams to priority conversations. AI also helps managers identify trends and optimize workflows for better outcomes.