Zoho SalesIQ is an all-in-one customer engagement and live chat platform designed to help businesses interact with website visitors in real time. It provides tools for real-time visitor tracking, lead scoring, automated chatbots, and multi-channel communication. The platform works by integrating with your website to monitor visitor activity and offering personalized engagement through live chat, pre-programmed bots, and proactive triggers to convert prospects into customers.

Zoho SalesIQ uses AI-driven lead scoring to evaluate website visitors based on predefined rules, including their behavior, engagement, referral source, and demographic data. This helps businesses identify high-priority prospects who are most likely to convert into customers. The scoring criteria are customizable, ensuring alignment with your sales objectives, and allow sales teams to focus on valuable leads efficiently.

Yes, Zoho SalesIQ offers multi-channel integration with numerous platforms, including social media channels like Facebook, Instagram, WhatsApp, and Telegram. It also integrates seamlessly with other Zoho applications like Zoho CRM, Zoho Desk, and Zoho Campaigns, as well as external tools like Shopify, WordPress, and Zapier. This centralizes customer interactions across platforms for streamlined communication and better engagement.

The real-time tracking feature enables you to monitor visitor activity on your website, including the pages they are viewing, the duration of their stay, referral source, and geographic location. This insight allows sales and support teams to identify potential customer needs, anticipate queries, and engage with visitors at the right moment, ultimately boosting conversion rates and providing a better customer experience.

Zoho SalesIQ's chatbots are powered by rule-based automation, allowing businesses to engage with visitors proactively based on specific triggers like time spent on a page or exit intent. These bots can guide visitors by answering FAQs, providing product recommendations, or directing them to human agents when necessary. This automation reduces response times, frees up team resources, and ensures 24/7 support, enhancing overall engagement and satisfaction.

Yes, Zoho SalesIQ includes real-time translation capabilities, enabling seamless communication with customers in their native languages. This feature supports over 25 languages, making it ideal for global businesses. By reducing language barriers, the platform allows you to cater to a broader audience and deliver personalized customer support to international visitors.

Yes, Zoho SalesIQ includes real-time translation capabilities, enabling seamless communication with customers in their native languages. This feature supports over 25 languages, making it ideal for global businesses. By reducing language barriers, the platform allows you to cater to a broader audience and deliver personalized customer support to international visitors.

Zoho SalesIQ provides detailed analytics on website traffic, visitor behavior, chat performance, and agent productivity. You can track metrics like the number of chats, response times, customer satisfaction scores, conversion rates, and chatbot performance. These actionable insights help businesses optimize their engagement strategies and decision-making processes.

Yes, Zoho SalesIQ is designed to suit businesses of all sizes. Small businesses benefit from its affordable pricing and ease of use, while larger enterprises can take advantage of its advanced features, such as customizations, API integrations, and robust automation tools. The platform can scale as your business grows, ensuring it remains a valuable asset for engagement and sales processes.