Savio is a customer feedback management tool that centralizes and organizes feedback from multiple sources like Zendesk, Intercom, Slack, and Help Scout. It helps teams track feature requests, prioritize them using important customer data (e.g., MRR or industry), and build data-driven product roadmaps. This ensures that no valuable feedback is missed and that your development efforts align with customer needs.

Savio lets users connect their feedback data with customer relationship management (CRM) systems like Salesforce, HubSpot, and Zendesk. By leveraging metrics like customer revenue (MRR), churn risk, or account size, you can prioritize feature requests based on their potential impact. This data-driven approach ensures you're focusing on features that matter most to your business and high-value customers.

Yes, Savio integrates seamlessly with popular tools such as Zendesk, Intercom, HubSpot, Salesforce, Slack, Productboard, JIRA, Shortcut, and more. These integrations ensure that feedback flows smoothly into one centralized platform, making it easy to track, manage, and act on. This minimizes manual work and enhances collaboration between teams.

Savio collects feedback from a variety of platforms, including customer support tools like Zendesk, Intercom, and Help Scout; communication tools like Slack; CRM systems like Salesforce and HubSpot; and even CSV uploads from custom sources. This flexibility ensures all customer insights are captured in one place for better decision-making.

Savio takes feedback from multiple sources and connects it with customer data, such as account size (MRR), importance, and churn risk. With this information, it enables you to visualize the most impactful features for your customer base. This helps you build a roadmap that prioritizes valuable features while aligning with overall business goals and growth strategies.

Closing the feedback loop refers to updating customers on the progress or status of their feedback, such as whether a requested feature has been planned, is in development, or has been completed. Savio facilitates this by syncing with tools like JIRA and Shortcut, allowing product teams to communicate directly with customers and maintain transparency. This fosters trust and a stronger customer relationship.

Closing the feedback loop refers to updating customers on the progress or status of their feedback, such as whether a requested feature has been planned, is in development, or has been completed. Savio facilitates this by syncing with tools like JIRA and Shortcut, allowing product teams to communicate directly with customers and maintain transparency. This fosters trust and a stronger customer relationship.

Savio employs a hands-on onboarding approach that helps users integrate their feedback tools in real-time rather than working with demo or dummy data. This ensures users can understand Savio's value quickly by seeing their own customer feedback organized effectively. The personalized onboarding experience makes the transition smoother and helps teams begin building their feedback workflows immediately.

Savio prioritizes the security of customer data through encrypted connections, limited access controls, and regular system audits. It complies with industry-standard security practices to ensure that your feedback and customer data remain protected. Businesses can confidently use Savio knowing that their sensitive data is securely managed.